STRATEGY
Reliant Computer Services of Florida believes in real world, practical IT strategy, planning and design. Understanding a business, its objectives and marketplace is the first step in creating an IT solution. Assessing the operations and business processes is also essential, as is the support and commitment of people across the organisation. With such a comprehensive insight into where a company is and where it wants to go, the IT strategy, infrastructure, software and services become evident.
IMPLEMENTATION
The integrated approach Reliant Computer Service takes to providing IT consultancy, implementation. maintenance and support ensures co-ordinated customer service, strong forward planning, minimal disruption and fast issue resolution. Reliant supports highly skilled in-house teams, steeped in industry knowledge, by delivering new initiatives and projects.
TRANSFORMATION
Some of the steps a company takes on its journey are bigger than others. Reliant is in the business of transformation, and is a wholly committed partner that is highly adept at upgrading, integrating and migrating IT resources to support growth and transformation and return on investment. Transformation comes in many shapes, such as supporting enabling a new business model, product or service, introducing new ways of working to empower a new culture or free office space, or quickly bedding down merger and acquisition activity.
What We Do Overview
The main Reliant Customer Service Centre, based in Tampa Florida, is a state-of-the-art operational delivery and service management hub supporting organisations 24/7/365. The service desk and network operations centre, based in the Customer Service Centre, coordinate all aspects of Reliant Maintenance services such as proactive IT infrastructure monitoring, remote end user support, field engineer scheduling, nationwide parts logistics and offsite repairs.
Business IT Services
The Reliant Customer Service Centre is at the heart of Reliant computer Services highly regarded customer service, operating as the hub for end user IT support, system monitoring and management, professional services and field operations. End user support The Reliant Customer Service Centre gives companies a single point of contact for end users who need IT support. Beyond simply rectifying problems, highly experience Reliant Customer Service Centre analysts provide a fast, friendly and professional service that end users understand and appreciate.
Easy to Customize
Are sevices are easy to customize around you service needs,system monitoring and managementThe underlying health of cloud and on site IT infrastructure is critical to a company’s day to day operations. Professional services Although often working at customer premises, the Reliant Computer Service’ professional services team, responsible for delivering design and implementation services to a wide range of companies, are based out of the Customer Service Centre
Focus on Support
The integrated approach Reliant computer services takes to providing IT consultancy, maintenance and support is ensures co-ordinated customer service, strong forward planning, minimal disruption and fast issue resolution. Transition of a new service to a new service partner can be a costly, risky and a time consuming exercise: many customers simply stay with their current suppliers because of the perceived pain that transition can bring. Reliants fully integrated approach delivers painless transition, with end users quick to experience a service that exceeds their expectations.